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Privacy Policy

Your Consent

This policy describes our privacy practices, what information we collect on our visitors and users, how we collect it, what we do with it, how we protect it, and your rights regarding your information. By accessing or using any of our services, you signify your consent to this Privacy Policy. You may use our services only if you fully consent to the practices described in this policy.

This Lodgingsystem.com Privacy Policy (“Privacy Policy”) describes how we (Lodging System Worldwide LLC, together with its affiliated companies worldwide – “Lodgingsystem.com, LodgingOS.com”, “we” or “us”) may collect and use information pertaining to each of our unregistered visitors and registered users (each, a “Visitor”, “User”, “Member”, or “Guest” (respectively), or “you”), in connection with their access to and use of Lodging System Worldwide LLC’s websites (including www.Lodgingsystem.com, www.lodgingos.com, and any of its subdomains, the “Website”), web applications (“Lodging System Worldwide LLC Apps”), mobile applications (“Mobile Apps”), and related services (collectively, the “Services”). Visitors, Members, Guests are heretofore “Users” or “Users of Users”.

 

This Privacy Policy constitutes a binding and enforceable legal contract between Lodging System Worldwide LLC and you – so please read it carefully.

 

You may visit and/or use the Services only if you fully agree to this Privacy Policy – and by accessing and/or using any of the Services, you signify and affirm your informed consent to this Privacy Policy, including to the collection and processing of your Personal Information as defined and explained below.

Please note: you are not obligated by law to provide us with any information. You hereby acknowledge, warrant and agree that any information you do provide us is provided of your own free will and consent, for the purposes and uses described herein.

What Information Do We Collect?

We collect two types of information: Personal Information (which could be used to uniquely identify an individual) and Non-personal Information (which is non-identifying). We collect such information regarding our users and visitors, our users’ users, job applicant and anyone else who may provide it to us.

User Information

We collect two types of information regarding our Visitors, Users, Members and Guests and those of our users of users, “users” :

 

  1. Un-identified and non-identifiable information pertaining to an un-identified User, which may be made available to us, or collected automatically via his/her use of the Services (“Non-personal Information”). Such Non-personal Information does not enable us to identify the User from whom it was collected. The Non-personal Information collected by us mainly consists of technical and aggregated usage information, such as User’s browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying information regarding the User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.
  2. Individually identifiable information, namely information that identifies an individual or may with reasonable efforts cause the identification of an individual, or may be of private or sensitive nature (“Personal Information”). The Personal Information collected by us mainly consists of contact details (e.g., e-mail address or phone number), billing details (name, physical billing address, payment method and transaction details), details regarding a browsing or usage session (IP address, Geo-location and/or device unique identifier), details regarding connected third-party accounts (such as the e-mail or username for a connected PayPal, Google, Twitter or Facebook account), scanned identification documents provided to us (such as an ID card, driver’s license, passport or official company registration documents), correspondences (including those made through or uploaded to our Services), and any other Personal Information provided to us by Users or Users of Users through their access to and/or use of the Services. For the avoidance of doubt, any Non-personal Information that is connected or linked to Personal Information (for example, in order to improve the Services we offer) is deemed and treated by us as Personal Information, as long as such connection or linkage exists.

Users of Users Information

We may also collect similar information pertaining to visitors and users of our User’s Websites (“Users-of-Users”), solely for and on our Users’ behalf (as further described in Section ‎6 below).

How Do We Collect Such Information?

When you visit or use our services – you may also provide us with certain information (either automatically through your uses, or by manually submitting it).

There are two main methods we use:

 

  1. We collect information through your use of the Services. In other words, when you are visiting or using our Services, including when you browse the Website or any User Website, register a User Account, edit your User Website and upload information and content, and/or download and use any Lodging System Worldwide LLC Apps and/or Mobile Apps, we are aware of it any may gather, collect and record such uses, sessions and related information, either independently or with the help of third-party services as detailed in Section ‎8 below, including through the use of “cookies” and other tracking technologies, as further detailed in Section ‎9 below.
  2. We collect information which you provide us voluntarily. For example, we collect the Personal Information you provide us when you register to our Services; when you sign-in to our Services via third party services such as Facebook or Google; when you place purchases and/or register domain names; when you submit or upload such Personal Information as you use any of our Services; and/or when you contact us directly.

Why Do We Collect Such Information?

We collect and use information in order to provide our services and make them better and safer. We also collect and use information in order to contact our visitors, users and job applicants, and in order to comply with the laws applicable to us.

We collect such Non-personal and Personal Information for the following purposes:

 

  1. To provide and operate the Services;
  2. To further develop, customize and improve our Services, based on User’s common or personal preferences, experiences and difficulties;
  3. To provide our Users with ongoing customer assistance and technical support;
  4. To be able to contact Users with general or personalized service-related notices and promotional messages (as further detailed in Section ‎10 below);
  5. To facilitate, sponsor and offer certain contests, events and promotions, determine participants’ eligibility, monitor performance, contact winners and grant prizes and benefits;
  6. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
  7. To enhance our data security and fraud prevention capabilities;
  8. To consider Applicant’s candidacy for working at Lodging System Worldwide LLC (as further detailed in Section ‎7 below); and
  9. To comply with any applicable laws and regulations

Where Do We Store Your Information?

We may store and process Personal Information subject to this policy in the USA, India, Europe, Israel, or other jurisdictions, whether by ourselves or with the help of our affiliates and service providers. Lodging System Worldwide LLC’s data storage providers are committed to protect and secure your data. Among other things, Lodging System Worldwide LLC adheres to the Safe Harbor Privacy Principles, for further protecting and enhancing our users’ privacy. Some jurisdictions require us to maintain and store their residents’ information locally. We will not operate or do business in those territories. We may collect, process, store and use such information elsewhere including in the USA.

Lodging System Worldwide LLC User’s and Users-of-User’s Personal Information may be maintained, processed and stored by Lodging System Worldwide LLC and our authorized affiliates and service providers in the United States of America, India, Europe, Israel, and in other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law (as further explained below).
Lodgingsystem.com Ltd. is based in the United States of America, which is considered by the European Commission to be offering an adequate level of protection for the personal information of EU Member State residents.
Lodging System Worldwide LLC affiliates and service providers that store or process your Personal Information on Lodging System Worldwide LLC’s behalf are each committed to keep it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their jurisdiction.

 

U.S. – E.U. and U.S. – Swiss Safe Harbor Framework: Lodging System Worldwide LLC complies with the U.S. – E.U. Safe Harbor framework and the U.S. – Swiss Safe Harbor framework, as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Lodging System Worldwide LLC adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Lodging System Worldwide LLC’s certification, please visit http://www.export.gov/safeharbor. While the validity of the U.S. – E.U. Safe Harbor framework has been recently rejected by the EU Court of Justice, Lodging System Worldwide LLC continues to adhere to its core principles, solely as a supplementary measure for further protecting and enhancing our User’s privacy (and without derogating from our commitment to follow all applicable legal requirements). If you have any questions about our Safe Harbor participation, please contact us using the information below.

 

Data Localization Obligations: If you reside in a jurisdiction that imposes “data localization” or “data residency” obligations (i.e., requiring that Personal Information of its residents be kept within the territorial boundaries of such jurisdiction), and we become aware of that, we will not maintain your Personal Information within such territorial boundaries and will not operate or do business in those territories. For example, if we learn that you reside in the Russian Federation, we may be required to maintain your Personal Information there, whether independently or with a local data storage and processing provider. In such cases, your account will be terminated, services will stop and all agreements will be null and void.
You acknowledge and agree that while doing so, we may continue to collect, store and use your Personal Information elsewhere, including in the United States of America as explained above.

Users-of-User’s Information

Lodging System Worldwide LLC may collect and process information regarding the users of our users. We do this solely on our User's behalf, and at their direction. Our users are solely responsible for their users-of-users information, including for its legality, security and integrity. Lodging System Worldwide LLC has no direct relationship with any of its user’s users. If you are a user-of-user, please contact such user directly.

You or Lodging System Worldwide LLC may collect, store and process certain Non-personal and Personal Information of Users-of-Users (“Users-of-Users Information”), solely on our User’s’ behalf and at their direction. For example, each of our Users is able to import their email contacts from third party services like Gmail, or otherwise collect and manage contacts via their User Website. Such contacts are then stored with Lodging System Worldwide LLC, on the User’s behalf.
For such purposes, Lodging System Worldwide LLC serves and shall be considered as a “Data Processor” and not as the “Controller” (as both such capitalized terms are defined in the European Data Protection Directive) of such Users-of-Users Information. The Users controlling and operating such User Websites shall be considered as the “Controllers” of such Users-of-Users Information, and are responsible for complying with all laws and regulations that may apply to the collection and control of such Users-of-Users Information, including all privacy and data protection laws of all relevant jurisdictions.
You are responsible for the security, integrity and authorized usage of your Users-of-Users Personal Information, and for obtaining any consents and permissions required for the collection and usage of such information.

Lodging System Worldwide LLC cannot provide legal advice to Users or their Users-of-Users, however we do recommend that all Users publish and maintain clear and comprehensive privacy policies on their User Websites, in accordance with the applicable laws and regulations, and that all Users-of-Users carefully read those policies and make sure that they consent to them.

 

For more information on how Users-of-Users Information may be handled by Lodging System Worldwide LLC (which may be relevant for the specific notice you provide to and/or consent you obtain from your Users-of-Users), please see Sections ‎8, ‎12 and ‎13 below.

 

If you are a visitor, user or customer of any of our Users, please read the following: Lodging System Worldwide LLC has no direct relationship with the individual Users-of-Users whose Personal Information it processes. If you are a visitor, user or customer of any of our Users, and would like to make any requests or queries regarding your Personal Information, please contact such User(s) directly. For example, if you wish to access, correct, amend, or delete inaccurate information processed by Lodging System Worldwide LLC on behalf of its Users, please direct your query to the relevant User (who is the “Controller” of such data). If requested to remove any Users-of-Users’ Personal Information, we will respond to such request within thirty (30) days. Unless otherwise instructed by our User, we will retain their Users-of-Users’ Personal Information for the period set forth in Section ‎12 below.

Sharing Personal Information with Third Parties

Lodging System Worldwide LLC may share your Personal Information with third parties (or otherwise allow them access to it) only in the following manners and instances:

Third Party Services:

Lodging System Worldwide LLC has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, domain name registrars, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement and data optimization services, content providers, and our legal and financial advisors (collectively, “Third Party Service(s)”).
Such Third Party Services may receive or otherwise have access to our Visitors’ and Users’ Personal Information and/or Users-of-Users’ Personal Information, in its entirety or in part – depending on each of their particular roles and purposes in facilitating and enhancing our Services, and may only use it for such purposes.
Note that while our Services may contain links to other websites or services, we are not responsible for such websites’ or services’ privacy practices, and encourage you to be aware when you leave our Services and read the privacy statements of each and every website and service you visit. This Privacy Policy does not apply to such linked third-party websites and services.

We may share the information of our users and their users-of-users with various third parties, including certain service providers, law enforcement officials and application developers. The information may be shared solely in accordance with this policy.

Law Enforcement, Legal Requests and Duties:

Lodging System Worldwide LLC may disclose or otherwise allow others access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.

Protecting Rights and Safety:

Lodging System Worldwide LLC may share your Personal Information with others if we believe in good faith that this will help protect the rights, property or personal safety of Lodging System Worldwide LLC, any of our Users, any Users-of-Users, or any member of the general public, with or without notice to you.

Social Media Features and Framed Pages:

Our Services include certain Social Media features and widgets, such as the “Facebook Connect” or “Google Sign-in” features, “Facebook Like” button, the “Share this” button or other interactive mini-programs (“Social Media Features”). These Social Media Features may collect information such as your IP address or which page you are visiting on our Website, and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these third parties are governed by their policies and not ours.
In addition, our Services may enable you to share your Personal Information with third parties directly, such as via page framing techniques to serve content to or from Third Party Services or other parties, while preserving the look and feel of our Website and Services (“Frames”). Please be aware that if you choose to interact or share any Personal Information via such Frames, you are in fact providing it to these third parties and not to us, and such interactions and sharing too are governed by such third parties’ policies and not ours.

Lodging System Worldwide LLC Subsidiaries and Affiliated Companies:

We may share Personal Information internally within our family of companies, for the purposes described in this Privacy Policy. For example, we may share your Personal Information with Lodgingsystem.com Inc., our US-based subsidiary, in the course of facilitating and providing you (and your Users-of-Users) with our Services. In addition, should Lodging System Worldwide LLC or any of its affiliates undergo any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, your Personal Information may be shared with the parties involved in such event. If we have a good faith belief that such change in control might materially affect your Personal Information then stored with us, we will notify you via e-mail and/or prominent notice on our Website of this event and certain choices you may have regarding your Personal Information.

 

For the avoidance of doubt, Lodging System Worldwide LLC may share your Personal Information in manners other than as described above, pursuant to your explicit approval, or if we are legally obligated to do so. Moreover, Lodging System Worldwide LLC may transfer, share, disclose or otherwise use Non-personal Information in its sole discretion and without the need for further approval.

Use of Cookies and Other Tracking Technologies

We and certain third party services may use cookies and similar tracking technologies throughout our services. These technologies are used mostly for stability, security, functionality, performance and advertising purposes. You may block, opt-out of or otherwise manage such tracking technologies by yourself, through your browser settings or other sources – but please note that this may adversely affect the way you experience our services.

Lodging System Worldwide LLC, together with its marketing, analytics and technology partners, uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts). These technologies are used in order to maintain, provide and improve our Services on an ongoing basis, and in order to provide our Users and their Users-of-Users with a better experience. For example, thanks to these technologies, we are able to maintain and keep track of our Users preferences and authenticated sessions, to better secure our Services, to identify technical issues, user trends and effectiveness of campaigns, and to monitor and improve the overall performance of our Services.

 

Please note that Third Party Services placing cookies or utilizing other tracking technologies through our Services may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Policy and we do not have any control over them.

 

Cookies: In order for some of these technologies to work properly, a small data file (“cookie”) must be downloaded and stored on your device. By default, we use several persistent cookies for purposes of session and user authentication, security, keeping the User’s preferences (e.g., regarding default language and settings), connection stability (e.g., for uploading media, using e-Commerce features, etc.), monitoring performance of our services and marketing campaigns, and generally providing and improving our Services.
If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is also available at www.aboutcookie.org (note that this website is not provided by Lodging System Worldwide LLC, and we therefore cannot ensure its accuracy, completeness or availability). Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise adversely affect your user experience.

 

Clear Gifs: We and certain Third Party Services may employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), which enables them and us to improve our Services by measuring their effectiveness and performance. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, however unlike cookies these are not stored on your device, but are instead embedded within our Services.

 

Behavioural Targeting/Re-Targeting: Certain third party ad networks may display advertising on our Website or manage our advertising on other websites. Such parties may use certain tracking technologies to collect Non-personal Information about your activities on the Services and different third party websites to provide you with targeted advertising based on your interests and preferences. You may opt-out of receiving targeted ads from certain ad networks by clicking here(or if located in the European Union click here). Please note this does not opt you out of receiving any advertising.

 

“Do Not Track” Signals: Please note that we do not change our practices in response to a “Do Not Track” signal in the header from a browser or mobile application.

Communications from Lodging System Worldwide LLC

You agree that we or our partners may send you promotional messages and content.You can easily opt-out of receiving promotional messages by contacting us or using the “unsubscribe” options provided by us.

Promotional Messages:

By subscribing to any Services (including to any of our newsletters, blogs, social media accounts or public events) and providing Lodging System Worldwide LLC with your email address or any other contact information (such as your phone number or social media handle), you expressly agree to receive promotional content, messages or calls from Lodging System Worldwide LLC or our partners (acting on Lodging System Worldwide LLC’s behalf) through such means.

 

Accordingly, Lodging System Worldwide LLC and its partners shall be entitled to call you or send you promotional content or messages by email, SMS, direct text messages, marketing calls and similar forms of communication. If you wish not to receive such promotional messages or calls, you may notify Lodging System Worldwide LLC at any time or follow the “unsubscribe” or STOP instructions contained in the promotional communications you receive.

Service and Billing Messages:

We may also contact you with service and billing-related messages and content. You will not be able to opt-out of receiving such messages.

Lodging System Worldwide LLC may also contact you with important information regarding our Services, or your use thereof.
For example, we may send you a notice (through any of the means available to us) if a certain Service is temporarily suspended for maintenance; reply to your support ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions; forward abuse complaints regarding your User Website; or notify you of material changes in our Services.
You will not be able to opt-out of receiving such Service and Billing Messages.

Accessing Your Personal Information

You may request to access or correct the personal information you have stored with us, by sending us an e-mail or letter. You may also correct, update or remove certain information, or deactivate your account, through your account or website settings.

If you wish to access and/or request us to make corrections to the Personal Information that you have stored with us (either yours or your Users-of-Users’), or wish to request a list of what Personal Information (if any) pertaining to you we disclosed to third parties for direct marketing purposes, feel free to send us an email to privacy@lodgingsystem.com and we will respond within a reasonable time-frame and in accordance with any applicable law.

 

Note that you may also correct, update or remove certain parts of such Personal Information by yourself, or completely deactivate your User Account, through your User Account or User Website settings.

Data Retention

We may keep your information for as long as your account is active, and longer as needed (for example, if we are legally obligated to keep it further, or need it to protect our interests).

We may retain your Personal Information (as well as your Users-of-Users Information) for as long as your User Account is active or as otherwise needed to provide you with our Services.

 

We may continue to retain such Personal Information even after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users or their Users-of-Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.

Security

We are committed to securing your personal information, and use various security measures to better protect it. However, as we can’t guarantee absolute protection – we encourage you to be careful, set a strong password for your account, and avoid submitting any sensitive information which, if exposed, could cause you major harm.

Lodging System Worldwide LLC has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to all of our Services; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of our Services and protection of our User’s privacy.

 

However – regardless of the measures and efforts taken by Lodging System Worldwide LLC, we cannot and do not guarantee the absolute protection and security of your Personal Information, your Users-of-Users Information or any other User Content you upload, publish or otherwise share with Lodging System Worldwide LLC or anyone else.

 

We therefore encourage you to set strong passwords for your User Account and User Website, enable two-factor-authentication , and avoid providing us with any sensitive information which you believe its disclosure could cause you substantial or irreparable harm. Furthermore, because certain areas on our Services are less secure than others (for example, if you set your Support forum ticket to be “Public” instead of “Private”, or if you browse to a non-SSL page), and since e-mail and instant messaging are not recognized as secure forms of communications, we request and encourage you not to share any Personal Information on any of these areas or via any of these methods.

 

If you have any questions regarding the security of our Services, you are more than welcome to contact us at privacy@lodgingsystem.com.

Public Forums and User Content

Please avoid posting any information to any of the public areas on our Services, or to your own website, if you don’t want it to become publicly available.

Our Services offer publicly accessible blogs, communities and support forums. Be aware that any information you provide in any such areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blogs, communities or forums, feel free to contact us at: privacy@Lodgingsystem.com. In some cases, we may not be able to remove your Personal Information from such areas. For example, if you use a third party application to post a comment (e.g., the Facebook social plugin application) while logged in to your related profile with such third party, you will need to login into such application or contact its provider if you want to have the Personal Information you posted through it removed.

 

In any event, we recommend that you do not post any information (or use any posting means to post information) you would not want to be made public on these areas.

 

If you upload any User Content to your User Account or post it on your User Website, you do so at your own risk.

 

We cannot control the actions of other Users or members of the public who may access your User Content, and are not responsible for the circumvention of any privacy settings or security measures you or us may have placed on your User Website (including, for instance, password-protected areas on your User Website). You understand and acknowledge that, even after its removal by you or us, copies of User Content may remain viewable in cached and archived pages or if any third parties (including any of your Users-of-Users) have copied or stored such User Content. Again, we recommend that you do not upload or post any information you would not want to be publicly available.

Terms of Use, Updates and Interpretation

As noted in our Terms of Use, we disclaim all warranties and shall not be liable for any damages (subject to applicable law).This policy shall be governed by the laws of the United States of America. Any disputes between us may only be governed in Cook County, IL USA and controlling Federal venues within that jurisdiction. We may change this policy at any time. We will notify you of any material changes.

Your use of any of our Services, and any disputes arising from it, is subject to this Privacy Policy as well as our Terms of Use and all of its general provisions including disclaimer of warranty, limitation of liability and indemnity.

 

This Privacy Policy, its interpretation, and any claims and disputes related hereto, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United States of America, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by, a court of competent jurisdiction located in Cook County, Illinois USA.

 

We may update this Privacy Policy to reflect changes to our information collection, usage and storage practices. If we make any changes that we deem as “material” (in our sole good faith discretion), we will notify you (in of the notification methods set forth in Section 13.3 of the Terms of Use) prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Except if and as stated otherwise, our most current Privacy Policy applies to all information that we have about you and your Users-of-Users, with respect to our Website, Lodging System Worldwide LLC Apps, Mobile Apps and other Services.

 

Any heading, caption or section title contained herein, and any explanation or summary under the right column, is provided only for convenience, and in no way defines or explains any section or provision hereof, or legally binds any of us in any way.

 

This Privacy Policy was written in English, and may be translated into other languages for your convenience. You may access and view other language versions by changing your Lodging System Worldwide LLC Website language settings. If a translated (non-English) version of this Privacy Policy conflicts in any way with its English version, the provisions of the English version shall prevail.

Contacting Us

Have any questions or suggestions? We’d love to hear them!

If you have any questions about this Privacy Policy, please contact us at privacy@Lodgingsystem.com.  You may also contact us by mail at: 1221 Brickell Avenue, Suite 900 Miami, Florida, 33131 USA